Customer complaints are inevitable in any kind of business. They are especially critical in the life sciences and general manufacturing industries, where customer complaints may indicate serious safety issues. In both FDA and ISO environments, complaints management handling is considered an essential part of the quality system and an important factor in ensuring compliance.
Salient Key Feature :-
- Easy to use software.
- Know your weak points, which product get problem on client.
- improve production quality.
- Automatic assignment based on CRM data.
- Automatically notify affected departments and personnel.
- Automatically load product, patient and customer information.
- Easy to implement.
- This software manage Customer Complaint / Service Detail / AMC Detail.
- Send automatically email to department head.
- Improved Customer relationship.
- Manage Client Data.
- Reminder Popup automatically for complaint/ service/ amc due date.
- Send sms to customer Complaint register confirmation.
- Send sms to customer complaint complete confirmation.
- Provide Customer AMC Service Due Reports.
- Provide Customer Free service Due Reports.
- Send sms to engineer for client address on site.
